You work with partners/vendors to make life easier, not to add processes to an already busy schedule. But you have to feel confident that the work is correct. How do you trust but verify?
Business managers today want immediate solutions for efficiencies and they mean everywhere, especially with vendors who often offer better solutions for businesses. The questions being asked is - How do we integrate with our service providers, so the team is seamless, and all are working towards the common goal?
Here are five recommendations you should consider today:
- Identify a best practice for critical work and share this with your service provider. This means to select a metric for an important activity that everyone is aware of. This metric should be monitored and available to management at a quick glance.
- Manage to the metrics. Ensure everyone understands the measures in place for processes and discuss these measures during updates/meetings.
- Work to continuously improve the processes until you get the most efficient process in place.
- Use dashboards to share information and to be transparent.
- Keep identifying metrics that help improve the process and create checks and balances!
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